UIPPM is dedicated to providing exceptional customer service to our residents. Have a question? Check our frequently asked questions below. If you don’t find the answer you are looking for, please email us and we will respond to your questions promptly.

Current residents can email service@uippm.com with any maintenance issues and requests. For questions or concerns about accounting or other general inquiries, please email info@uippm.com

General FAQ

I’m new to DC. Do you have a list of important phone numbers?

For emergencies, call 911 immediately.
Poison Control : 1-800-222-1222
DC Government Services : Call 311
DC Police Department : (202) 727-9099
DC Fire Department and EMS : (202) 673-3320
Washington Gas : 703-750-1000
DC Water : 202-787-2000
Water and Sewer Emergencies : 202-612-3400
Pepco : 202-833-7500
Report Power Outages or Downed Power Lines: 1-877-PEPCO-62
General Electric : 203-373-2211
RCN : 1-800-RING-RCN
Comcast : 1-800-COMCAST
Verizon : 1-800-922-0204
WMATA (DC Metro) : 202-637-7000

What are your office hours?

Our office is open from 8:30 a.m. until 5:30 p.m. You can stop by, pay rent, request service or just say “hi.” We also have a mail slot in the front door for residents to drop off rent payments, if you choose. Please make sure to include your address and apartment number on the check or envelope.

Where are you guys located?

Our office address is:
140 Q Street NE
Washington, DC 20002

When do I call the main office?

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

What do I do if I have a question about something other than a repair?

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

Does UIP offer resident referral rewards?

UIPPM offers resident referral rewards (up to $500 per resident) at most of its properties. Ask your Property Manager for more details or visit www.uippm.com/refer-a-friend.

Does UIP offer discounts on their condominiums?

UIPPM residents can take the leap from renter to owner with Move UiP: Renter Rewards. UIPPM residents can apply 100% of their rent toward the purchase of a new UIP condominium, up to 5% off the sales price!* Learn more here.

Where can I pay my rent?

In-Person: Visit our main office at 3406 Connecticut Avenue NW. We are located a block south of the Cleveland Park Metro on the west side of the street. Our office hours are 8:30 a.m. -5:30 p.m, Monday through Friday.

Online: Pay rent online via Resident Login. To learn how to set up your online payment, email info@uippm.com

Neighborhood Locations: Residents can pay with cash at neighborhood payment locations with their resident account card. Residents will receive a receipt for payment and payments are credited as of the date on the receipt. There is a $1.25 fee for payments up to $2000. More than $2000 will require an additional fee. Payments are accepted at the following locations:
Safeway
Kash King Check Cashing
ACE Cash Express (Maryland and DC)
Shoppers (Maryland)
To find a location near you, visit www.global-express.net/storelocator or call 1-800-989-6669

How do I pay my rent online?

Visit our website www.uippm.com and click on Resident Login
Log in and follow the prompts for setting up your ACH payment
For more information on how to set up your online payment, please call us at 202-244-3811 or email info@uippm.com. A Resident Service Coordinator will assist you and give you your Resident ID number to set up your account.

How do I set up my number in the call box at my building? What if I don’t have a local phone number?

Most of our access entry systems operate on internet phone lines and support telephones from out of the area, including cell phones. This information should be collected at the time of lease signing and your Leasing Associate or Property Manager will pass this information to the proper folks in our office. From there, our office will program the phone number into the access entry system of your building. If you have any problems, email service@uippm.com and be sure to include your apartment number and the telephone information that you need us to have or call (202) 244-3811.


 

Resident FAQ

I’m new to DC. Do you have a list of important phone numbers?

For emergencies, call 911 immediately.
Poison Control : 1-800-222-1222
DC Government Services : Call 311
DC Police Department : (202) 727-9099
DC Fire Department and EMS : (202) 673-3320
Washington Gas : 703-750-1000
DC Water : 202-787-2000
Water and Sewer Emergencies : 202-612-3400
Pepco : 202-833-7500
Report Power Outages or Downed Power Lines: 1-877-PEPCO-62
General Electric : 203-373-2211
RCN : 1-800-RING-RCN
Comcast : 1-800-COMCAST
Verizon : 1-800-922-0204
WMATA (DC Metro) : 202-637-7000

What are your office hours?

Our office is open from 8:30 a.m. until 5:30 p.m. You can stop by, pay rent, request service or just say “hi.” We also have a mail slot in the front door for residents to drop off rent payments, if you choose. Please make sure to include your address and apartment number on the check or envelope.

Where are you guys located?

Our office address is:
140 Q Street NE
Washington, DC 20002

When do I call the main office?

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

What do I do if I have a question about something other than a repair?

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

Does UIP offer resident referral rewards?

UIPPM offers resident referral rewards (up to $500 per resident) at most of its properties. Ask your Property Manager for more details or visit www.uippm.com/refer-a-friend.

Does UIP offer discounts on their condominiums?

UIPPM residents can take the leap from renter to owner with Move UiP: Renter Rewards. UIPPM residents can apply 100% of their rent toward the purchase of a new UIP condominium, up to 5% off the sales price!* Learn more here.

Where can I pay my rent?

In-Person: Visit our main office at 3406 Connecticut Avenue NW. We are located a block south of the Cleveland Park Metro on the west side of the street. Our office hours are 8:30 a.m. -5:30 p.m, Monday through Friday.

Online: Pay rent online via Resident Login. To learn how to set up your online payment, email info@uippm.com

Neighborhood Locations: Residents can pay with cash at neighborhood payment locations with their resident account card. Residents will receive a receipt for payment and payments are credited as of the date on the receipt. There is a $1.25 fee for payments up to $2000. More than $2000 will require an additional fee. Payments are accepted at the following locations:
Safeway
Kash King Check Cashing
ACE Cash Express (Maryland and DC)
Shoppers (Maryland)
To find a location near you, visit www.global-express.net/storelocator or call 1-800-989-6669

How do I pay my rent online?

Visit our website www.uippm.com and click on Resident Login
Log in and follow the prompts for setting up your ACH payment
For more information on how to set up your online payment, please call us at 202-244-3811 or email info@uippm.com. A Resident Service Coordinator will assist you and give you your Resident ID number to set up your account.

How do I set up my number in the call box at my building? What if I don’t have a local phone number?

Most of our access entry systems operate on internet phone lines and support telephones from out of the area, including cell phones. This information should be collected at the time of lease signing and your Leasing Associate or Property Manager will pass this information to the proper folks in our office. From there, our office will program the phone number into the access entry system of your building. If you have any problems, email service@uippm.com and be sure to include your apartment number and the telephone information that you need us to have or call (202) 244-3811.


 

Maintenance FAQ

I’m new to DC. Do you have a list of important phone numbers?

For emergencies, call 911 immediately.
Poison Control : 1-800-222-1222
DC Government Services : Call 311
DC Police Department : (202) 727-9099
DC Fire Department and EMS : (202) 673-3320
Washington Gas : 703-750-1000
DC Water : 202-787-2000
Water and Sewer Emergencies : 202-612-3400
Pepco : 202-833-7500
Report Power Outages or Downed Power Lines: 1-877-PEPCO-62
General Electric : 203-373-2211
RCN : 1-800-RING-RCN
Comcast : 1-800-COMCAST
Verizon : 1-800-922-0204
WMATA (DC Metro) : 202-637-7000

What are your office hours?

Our office is open from 8:30 a.m. until 5:30 p.m. You can stop by, pay rent, request service or just say “hi.” We also have a mail slot in the front door for residents to drop off rent payments, if you choose. Please make sure to include your address and apartment number on the check or envelope.

Where are you guys located?

Our office address is:
140 Q Street NE
Washington, DC 20002

When do I call the main office?

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

What do I do if I have a question about something other than a repair?

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

Does UIP offer resident referral rewards?

UIPPM offers resident referral rewards (up to $500 per resident) at most of its properties. Ask your Property Manager for more details or visit www.uippm.com/refer-a-friend.

Does UIP offer discounts on their condominiums?

UIPPM residents can take the leap from renter to owner with Move UiP: Renter Rewards. UIPPM residents can apply 100% of their rent toward the purchase of a new UIP condominium, up to 5% off the sales price!* Learn more here.

Where can I pay my rent?

In-Person: Visit our main office at 3406 Connecticut Avenue NW. We are located a block south of the Cleveland Park Metro on the west side of the street. Our office hours are 8:30 a.m. -5:30 p.m, Monday through Friday.

Online: Pay rent online via Resident Login. To learn how to set up your online payment, email info@uippm.com

Neighborhood Locations: Residents can pay with cash at neighborhood payment locations with their resident account card. Residents will receive a receipt for payment and payments are credited as of the date on the receipt. There is a $1.25 fee for payments up to $2000. More than $2000 will require an additional fee. Payments are accepted at the following locations:
Safeway
Kash King Check Cashing
ACE Cash Express (Maryland and DC)
Shoppers (Maryland)
To find a location near you, visit www.global-express.net/storelocator or call 1-800-989-6669

How do I pay my rent online?

Visit our website www.uippm.com and click on Resident Login
Log in and follow the prompts for setting up your ACH payment
For more information on how to set up your online payment, please call us at 202-244-3811 or email info@uippm.com. A Resident Service Coordinator will assist you and give you your Resident ID number to set up your account.

How do I set up my number in the call box at my building? What if I don’t have a local phone number?

Most of our access entry systems operate on internet phone lines and support telephones from out of the area, including cell phones. This information should be collected at the time of lease signing and your Leasing Associate or Property Manager will pass this information to the proper folks in our office. From there, our office will program the phone number into the access entry system of your building. If you have any problems, email service@uippm.com and be sure to include your apartment number and the telephone information that you need us to have or call (202) 244-3811.


 

Move-in/Move-out FAQ

I’m new to DC. Do you have a list of important phone numbers?

For emergencies, call 911 immediately.
Poison Control : 1-800-222-1222
DC Government Services : Call 311
DC Police Department : (202) 727-9099
DC Fire Department and EMS : (202) 673-3320
Washington Gas : 703-750-1000
DC Water : 202-787-2000
Water and Sewer Emergencies : 202-612-3400
Pepco : 202-833-7500
Report Power Outages or Downed Power Lines: 1-877-PEPCO-62
General Electric : 203-373-2211
RCN : 1-800-RING-RCN
Comcast : 1-800-COMCAST
Verizon : 1-800-922-0204
WMATA (DC Metro) : 202-637-7000

What are your office hours?

Our office is open from 8:30 a.m. until 5:30 p.m. You can stop by, pay rent, request service or just say “hi.” We also have a mail slot in the front door for residents to drop off rent payments, if you choose. Please make sure to include your address and apartment number on the check or envelope.

Where are you guys located?

Our office address is:
140 Q Street NE
Washington, DC 20002

When do I call the main office?

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

What do I do if I have a question about something other than a repair?

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

Does UIP offer resident referral rewards?

UIPPM offers resident referral rewards (up to $500 per resident) at most of its properties. Ask your Property Manager for more details or visit www.uippm.com/refer-a-friend.

Does UIP offer discounts on their condominiums?

UIPPM residents can take the leap from renter to owner with Move UiP: Renter Rewards. UIPPM residents can apply 100% of their rent toward the purchase of a new UIP condominium, up to 5% off the sales price!* Learn more here.

Where can I pay my rent?

In-Person: Visit our main office at 3406 Connecticut Avenue NW. We are located a block south of the Cleveland Park Metro on the west side of the street. Our office hours are 8:30 a.m. -5:30 p.m, Monday through Friday.

Online: Pay rent online via Resident Login. To learn how to set up your online payment, email info@uippm.com

Neighborhood Locations: Residents can pay with cash at neighborhood payment locations with their resident account card. Residents will receive a receipt for payment and payments are credited as of the date on the receipt. There is a $1.25 fee for payments up to $2000. More than $2000 will require an additional fee. Payments are accepted at the following locations:
Safeway
Kash King Check Cashing
ACE Cash Express (Maryland and DC)
Shoppers (Maryland)
To find a location near you, visit www.global-express.net/storelocator or call 1-800-989-6669

How do I pay my rent online?

Visit our website www.uippm.com and click on Resident Login
Log in and follow the prompts for setting up your ACH payment
For more information on how to set up your online payment, please call us at 202-244-3811 or email info@uippm.com. A Resident Service Coordinator will assist you and give you your Resident ID number to set up your account.

How do I set up my number in the call box at my building? What if I don’t have a local phone number?

Most of our access entry systems operate on internet phone lines and support telephones from out of the area, including cell phones. This information should be collected at the time of lease signing and your Leasing Associate or Property Manager will pass this information to the proper folks in our office. From there, our office will program the phone number into the access entry system of your building. If you have any problems, email service@uippm.com and be sure to include your apartment number and the telephone information that you need us to have or call (202) 244-3811.