For emergencies, call 911 immediately.
Poison Control : 1-800-222-1222
DC Government Services : Call 311
DC Police Department : (202) 727-9099
DC Fire Department and EMS : (202) 673-3320
Washington Gas : 703-750-1000
DC Water : 202-787-2000
Water and Sewer Emergencies : 202-612-3400
Pepco : 202-833-7500
Report Power Outages or Downed Power Lines: 1-877-PEPCO-62
General Electric : 203-373-2211
RCN : 1-800-RING-RCN
Comcast : 1-800-COMCAST
Verizon : 1-800-922-0204
WMATA (DC Metro) : 202-637-7000

Our office is open from 8:30 a.m. until 5:30 p.m. You can stop by, pay rent, request service or just say “hi.” We also have a mail slot in the front door for residents to drop off rent payments, if you choose. Please make sure to include your address and apartment number on the check or envelope.

Our office address is:
140 Q Street NE
Washington, DC 20002

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

UIPPM offers resident referral rewards (up to $500 per resident) at most of its properties. Ask your Property Manager for more details or visit www.uippm.com/refer-a-friend.

UIPPM residents can take the leap from renter to owner with Move UiP: Renter Rewards. UIPPM residents can apply 100% of their rent toward the purchase of a new UIP condominium, up to 5% off the sales price!* Learn more here.

Water over-flowing from your toilet or other active leaks that cannot be stopped and will cause significant damage in the short term, air conditioning issues on an excessively hot day or evening (above 80 degrees), and/or any repair item that endangers residents or others safety, are all emergencies.

Sewers are designed to dispose of very specific things; toilet paper and human waste. Refrain from using “flushable” items such as baby wipes or diapers. These items do not break down fast enough and they will clog your toilets and tangle the drains.

DO NOT FLUSH LIST:
Diapers of any kind (cloth, disposable, “flushable”)
Facial tissues
Baby wipes, disinfectant wipes, moist wipes, etc.
Toilet bowl scrub pads
Swiffer sheets
Napkins (paper or cloth), paper towels
Dental floss
Egg shells, nutshells, and coffee grounds
Fats, oils, and greases
Food items containing seeds and peelings
Hair
Sanitary napkins, tampons, condoms, or any non-organic material
Vitamins, medicines or other pharmaceuticals
Wash cloths, towels, rags (any cloth item)
Clothing
Sheet plastic, or plastic of any kind

No. There are no requirements that a product must meet to be labeled flushable and products labeled as flushable may still cause blockage because they do not break down nearly as fast as toilet paper.
If you must use items like “wet wipes” or baby wipes, please bag them and dispose of them in your trash.

You can call the main office for just about anything. We are open 8:30am-5:30pm, Monday through Friday. Our phone number is 202-244-3811. When our office is closed we have a professional answering service available to assist you. They have access to our resident systems and can assist you with anything our Resident Service Coordinators can.

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

In-Person: Visit our main office at 3406 Connecticut Avenue NW. We are located a block south of the Cleveland Park Metro on the west side of the street. Our office hours are 8:30 a.m. -5:30 p.m, Monday through Friday.

Online: Pay rent online via Resident Login. To learn how to set up your online payment, email info@uippm.com

Neighborhood Locations: Residents can pay with cash at neighborhood payment locations with their resident account card. Residents will receive a receipt for payment and payments are credited as of the date on the receipt. There is a $1.25 fee for payments up to $2000. More than $2000 will require an additional fee. Payments are accepted at the following locations:
Safeway
Kash King Check Cashing
ACE Cash Express (Maryland and DC)
Shoppers (Maryland)
To find a location near you, visit www.global-express.net/storelocator or call 1-800-989-6669

Visit our website www.uippm.com and click on Resident Login
Log in and follow the prompts for setting up your ACH payment
For more information on how to set up your online payment, please call us at 202-244-3811 or email info@uippm.com. A Resident Service Coordinator will assist you and give you your Resident ID number to set up your account.

Most of our access entry systems operate on internet phone lines and support telephones from out of the area, including cell phones. This information should be collected at the time of lease signing and your Leasing Associate or Property Manager will pass this information to the proper folks in our office. From there, our office will program the phone number into the access entry system of your building. If you have any problems, email service@uippm.com and be sure to include your apartment number and the telephone information that you need us to have or call (202) 244-3811.

In most cases the entry systems in your building will allow for more than one name and number per apartment. A person must be on the lease or registered as an occupant of the apartment in order to be listed.

Your Property Manager is listed below. If you cannot find your PM, please call us at (202) 244-3811 or email info@uippm.com

Residence	Telephone Number	Property Manager
The Biltmore 1940 Biltmore St. NW	202 234 4619	Dominique Danielle ddanielle@uippm.com
Biltmore Mews 2428 19th St. NW	202 234 4619	Dominique Danielle ddanielle@uippm.com
1841 Columbia 1841 Columbia Rd. NW	202 234 4619	Dominique Danielle ddanielle@uippm.com
Meridian Hill 2359-2401 Ontario Rd. NW	202 684 2045	Ashleigh Keys akeys@uippm.com
Holmead Apartments 3435 Holmead Pl. NW	202 319 2382
Park Road Court 1346 Park Rd. NW	202 499 4376	Cianna Dennis cdennis@uippm.com
New Hampshire House 3728 New Hampshire Ave. NW	202 684 2045	Ashleigh Keys akeys@uippm.com
Capitol Park Tower 301 G St. SW	202 479 3900	Kendra Britt kbritt@uippm.com
Juniper House 531 T St. NW	202 684 2045	Ashleigh Keys akeys@uippm.com
Laurel Pines	240.554.0198	Stephanie Lett slett@uippm.com
Country Club	410.761.0930	Karen Cooksey kcooksey@uippm.com
Monroe Towers	202.319.2382
Seirra Co-Op	202.470.4522/202.618.4947	Jason Bernstein jbernstein@uippm.com
Victoria Condos	202.470.4522/202.618.4947	Jason Bernstein jbernstein@uippm.com
Rhode Island Gardens	202.470.4522/202.618.4947	Jason Bernstein jbernstein@uippm.com
Embassy towers	202.470.4522/202.618.4947	Jason Bernstein jbernstein@uippm.com
Tilden Hall	202.470.4522/202.618.4947	Jason Bernstein jbernstein@uippm.com
Isabella	202.499.4376	Cianna Dennis cdennis@uippm.com
1430 W	202.499.4376	Cianna Dennis cdennis@uippm.com
Brookland Plaza		Scott Heller sheller@uippm.com
4545 42nd		Scott Heller sheller@uippm.com
1111 W St		Scott Heller sheller@uippm.com

Property Managers should generally only be involved with lease signing, move-in and move-out and handling special situations. If you experience a problem, have a service request or have any questions, please email service@uippm.com or call 202-244-3811 and one of our Resident Service Coordinators will respond quickly. You should never need to contact your Property Manager unless there is a problem that remains unresolved. However we have included the property managers’ contact info above.

You can email your property manager if you like but most issues can be handled with our Resident Service Coordinators, via email or our service line. We have several service coordinators, each specializing in a specific area: maintenance, accounting and general questions. They will do the research and ask the appropriate individual(s), including your Property Manager, and respond to you as quickly as possible.

Resident Service Coordinators – For accounting and general questions, please email info@uippm.com
For maintenance and service requests, please email service@uippm.com

Resident Service Coordinators
Carla McKenzie
Tanetia Young
Indira Obando
TaSheba Judie

Property Managers
Lissette Castellon (lcastellon@uippm.com)
Buena Vista (3308-3312 Sherman Ave. NW)
Holmead Place (3434 Holmead Pl. NW)
Meridian Hill (2359-2401 Ontario Rd. NW)
Kenyon House (1349 Kenyon St. NW)
Park Road Courts (1346 Park Rd. NW)

Stephanie Barbabosa (sbarbabosa@uippm.com)
California Court Condominium (2153 California St. NW)
Takoma Flats (7730 Eastern Ave. NW)
Orlovon Condominium (2363 Champlain St. NW)
New Quin (811 Quincy St. NW, 3800 New Hampshire Ave. NW)
WY18 Condominium (1801-1811 Wyoming Ave. NW)
Juniper House (531 T St. NW)
3728 New Hampshire Ave. NW
1841 Columbia Rd. NW

Tom Cole (tcole@marburyplaza.com)
Marbury Plaza (2300 Good Hope Rd. SE)

Bridgette King (bking@uippm.com)
Courtyard Park Apartments (4201-4212 Oglethorpe St. Hyattsville, MD)
Royal Oak Apartments (4107-4109 Oglethorpe St. Hyattsville, MD)
734 Longfellow St. NW

Katrina Crews (kcrews@hillsideheightsapts.com)
Hillside Heights (5237 Marlboro Pike)

Charles Keys III (ckeys@uippm.com)
The Policy (1921 Kalorama Rd.)
The Macklin (2911 Newark St. NW)
The Shelby (1706 T Street NW)
The Sedgewick (1722 19th Street NW)
The Shelburne (1631 S Street NW)
The Biltmore Mews (2428 19th Street NW)
The Biltmore (1940 Biltmore Street NW)
Spring Valley Apartments (4000-4016 47th Street NW)

Kendra Britt (kbritt@uippm.com)
716 Madison St. NW
720 Madison St. NW
723 Jefferson St. NW
737 Longfellow St. NW
806 Longfellow St. NW
810 Longfellow St. NW
5912 14th Street NW
1600/1606 Independence Ave. SE
128 16th Street SE

We currently provide one fob per lease holder. If you need a fob for a Registered Occupant, dog walker, caretaker, or if you need a replacement fob, its as easy as filling out a request form. Please note there may be a $50 fee. You can email your completed request form to your Property Manager, drop it off at our office or you could fax it…but who does that anymore?!

Accounting Questions: info@uippm.com
Leasing Questions: leasing@uippm.com
Or call our main office at 202-244-3811
For repairs or maintenance email service@uippm.com

Email service@uippm.com, or
Log in to Resident Services at www.uippm.com, or
Call (202) 244-3811 Ext. 1, or
Stop by our main office: 3406 Connecticut Ave. NW

Many of our apartments feature the LG WM3455 “All-in-one” Washer/Ventless dryer laundry system. This system is created to save space and time. Now laundry is as easy as using the dishwasher. It is important that you follow the specific instructions for these machines. They are high efficiency units and require specific soaps and detergents.
To learn how to use your new laundry system, view this informational how-to guide OR watch this helpful how-to video on YouTube.

We have contracted pest control services for your building and they visit monthly, at minimum, more often if necessary. If you have a pest problem, please email service@uippm.com or call 202-244-3811 ext. 112 and speak with Esther(eguevara@uippm.com). Esther can place you on the next scheduled visit or arrange a separate visit to inspect and treat your apartment. This covers most ant, roach or mice issues.

For Bed Bugs – if you think you may have bed bugs, please let Esther know. Esther will arrange for an inspection and treatment. There are two types of treatments for bed bugs, chemical and heat. The chemical treatments take two to three visits. The heat treatments take only one visit but require certain items to be removed from the apartment (plants, pets, artwork).

Water over-flowing from your toilet or other active leaks that cannot be stopped and will cause significant damage in the short term, air conditioning issues on an excessively hot day or evening (above 80 degrees), and/or any repair item that endangers residents or others safety, are all emergencies.

Sewers are designed to dispose of very specific things; toilet paper and human waste. Refrain from using “flushable” items such as baby wipes or diapers. These items do not break down fast enough and they will clog your toilets and tangle the drains.

DO NOT FLUSH LIST:
Diapers of any kind (cloth, disposable, “flushable”)
Facial tissues
Baby wipes, disinfectant wipes, moist wipes, etc.
Toilet bowl scrub pads
Swiffer sheets
Napkins (paper or cloth), paper towels
Dental floss
Egg shells, nutshells, and coffee grounds
Fats, oils, and greases
Food items containing seeds and peelings
Hair
Sanitary napkins, tampons, condoms, or any non-organic material
Vitamins, medicines or other pharmaceuticals
Wash cloths, towels, rags (any cloth item)
Clothing
Sheet plastic, or plastic of any kind

No. There are no requirements that a product must meet to be labeled flushable and products labeled as flushable may still cause blockage because they do not break down nearly as fast as toilet paper.
If you must use items like “wet wipes” or baby wipes, please bag them and dispose of them in your trash.

You can obtain “No Parking” signs online or you can call DDOT 202-442-4670
You may be required to show proof of residency, lease, etc.
Please read the District of Columbia’s guide on moving trucks here.

You can email info@uippm.com and we will email you the PDF of the form.

You will be able to hand your keys to the Property Manager upon final walk through or you can return the keys to the office at 140 Q Street NE, Washington, DC 20002, after you are done moving out.

Yes, you will need to contact one of our Resident Service Coordinators to schedule a walk through and move out with your Property Manager.

After your walk through, move out and returning your keys, the Property Manager will process paperwork to issue your deposit back. Any unpaid, unresolved charges and any charges for damage to the apartment will be deducted from the security deposit.

When you sign your lease, you will fill out a form that includes this information and the Property Manager will schedule the elevator pads to be installed to protect the elevator.

If you terminate your lease before the end of the lease, you could be held responsible for the entire balance of the lease, even if it is six months or more. If you do terminate early, you are only responsible for the lease until we lease the apartment. However, there is no way to know how long that will be.

Fill out the Notice to Vacate form and send it in to our office. You can email info@uippm.com to receive a notice to vacate form.
Email: info@uippm.com
Fax: (202) 244-3813
Main Office: 140 Q Street NE, Washington, DC 20002
Make sure you receive a response so that you know that we know. You will need to schedule a walk through with your Property Manager. When you email info@uippm.com or service@uippm.com, our Resident Service Coordinators will help coordinate the information to pass on to the Property Manager. Your Property Manager will contact you to schedule the final walkthrough. After that, you will return the keys and a move out form will be processed. You will need to leave a forwarding address for your security deposit to be mailed. Any outstanding or unresolved charges and any damage to the apartment (beyond normal wear and tear) will be deducted as well.

As noted in your lease, you must give a minimum of 60 days’ notice or you will be responsible for an additional month’s rent. Most leases start on the first day of the month and end on the last day of the month. Your termination will be consistent with those leasing terms. We do not issue partial month refunds.

Exceptions are very limited. Military personnel and diplomats often have specific clauses in their lease allowing partial month rent payments. However, most leases start at the beginning of the month and end at the end of the month. Rental payments are due for the entire month’s rent as we do not calculate pro-rated rent amounts.